How do we pay the deposit?

The deposit is paid by credit card or by cheque payable in France. Deposit paid with cash are not accepted.
For our young client who do not have a credit card, the credit card number of their parents along with a standing order authorization for the amount of the deposit and the signature is an alternative solution.

When is the deposit paid back to the clients?

The deposit by cheque is kept by the agency 10 days and is then destroyed. In case of deposit given in the form of credit card, the amount written on the contract will be block the arrival day and release by the bank credit card center if the are ant damage or cleaning.

How is the verification of the accommodations between two rentings organized

Flats are visited by the agency staff and by a cleaning company between the departure of the clients and the arrival of the newcomers. The checking is done in presence of the tenants between 10 am to 5pm.

When is the check-out done?

An inventory and an observation form will be handed over on the arriving day. They have to be completed and given back to the agency within 48 hours. No claim will be considered after this delay and the responsibility of the tenant will be taken.

When do we have to leave the flat?

The new tenants will take possession of the flat from 5pm on the arriving day. Clients can take care of the arriving formalities (paying the deposit…) from 9am, but the keys are not given before 5pm. We recommend you to enjoy the day for skiing as it is the least busy day of the week or enjoy the sport center and to leave your luggage at one of the baggage lockers.

We arrive in Val Thorens when the agency is closed, how do we get the keys to our flat?

An estate agent is not a hotel with a reception opened 24 hours a day. Therefore under certain circumstances only and after having contacted the agency something can be organized for you to obtain the Keys. We invite you to deal with this problem before arriving and contact our renting services.